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Information included when you use a get-help link

Version of 1Password installed in the browserġPassword classic extension version numbers start with 4.

User agent, including platform, browser, and browser version.

When you use the 1Password Support contact form, a file named basic-diagnostics.html is attached to your message. Information included when you use the contact form We’ll never ask for your data file or any information it contains. We don’t log your Secret Key, and we’ll never ask you for it. We don’t log or store your account password anywhere, and we’ll never ask you for it.

Your 1Password account password is not included.

None of your 1Password data or secrets are ever sent to us.

We only use the diagnostic information you provide to help resolve the issue you’re having. Your secrets are not included in diagnostics information

To help you resolve an issue you’re having, 1Password Support might also ask for additional diagnostics information, including a diagnostics report. When you use the 1Password Support contact form to contact us, some basic diagnostics information is included with your message. It does not store any personal data.Learn what is and isn’t included in 1Password diagnostics information. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. The cookie is used to store the user consent for the cookies in the category "Performance". This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other. The cookies is used to store the user consent for the cookies in the category "Necessary". The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". The cookie is used to store the user consent for the cookies in the category "Analytics". These cookies ensure basic functionalities and security features of the website, anonymously. Necessary cookies are absolutely essential for the website to function properly.